Orders are despatched and delivered Mon – Fri 7 am – 6 pm.
If you place your order before 12 noon on weekday it will leave us the same day for delivery within 48 hrs.
Q: What happens if my delivery is damaged or incomplete?
A: If your delivery is damaged or items are missing, please report this to Action Petz head office on 02920 493003 within 3 working days from the date of delivery, any longer and this will regrettably result in a rejected claim.
Q: What if I have made a mistake in my order?
A: As soon as you realise that you wish to change your order, please contact our head office straight away by phone on
02920 493003 or email firstname.lastname@example.org and we will try and rectify it for you.
Q: How much do you charge for delivery?
A: We have a flat delivery fee of £4.99 on orders up to 30kg. If your order exceeds this, please contact head office on
02920 493003 to discuss delivery charges. Shipping is free for orders over £75.For some products delivery is free and we will put our “Free Delivery” Logo on the products so you can tell at a glance which those products are. We also include VAT in all of our product prices so you don’t get an unpleasant surprise when it comes to checkout!
Q: I live outside of the Mainland UK in the Scottish Highlands or abroad, can I still recieve my order?
A: Due to restrictions of our courier company, we are unable to deliver via mail order to these areas. Please contact the office on 02920 493003 for further information.
Q: What happens if I don’t receive my order within three working days?
A: If this is the case, please contact the Action Petz on 02920 493003.